Buy.com Monitor Fiasco - Case Closed

[Ski Bum]

Statements like this really aren't needed or constructive, not every disagreement needs to come to such an extreme end. -Admin

Alien,

Thanks for reinstating that post. I saw it before WaterB deleted it, but I wouldn't comment on it until I thought it over. After it was deleted, I saw no use in commenting on it. I agree with you, but I think you should have taken that up with Pyroxy privately. Evenhandedness would suggest that you publicly reprimand all of the mods that participated in the attack on myself since you reprimanded Pyroxy for his convictions.

Pyroxy, my good friend,

Thank you, thank you for your loyalty and your support. I'm sincerely flattered that you value our friendship as much. I value it as well.

However, I really don't want to see any kind of jihad in my name. Besides, there was only 3 of the mods ganging up on me, and I had 'em outflanked.

Ski Bum

grrrr--edited the UBB tags


<font color="#000000">[Edited by Ski Bum on October 20, 2000 (edited 1 time)]</font>

 

[Alien]

Originally posted by Ski Bum:
I agree with you, but I think you should have taken that up with Pyroxy privately.

Take what up with Pyroxy privately?

Evenhandedness would suggest that you publicly reprimand all of the mods that participated in the attack on myself since you reprimanded Pyroxy for his convictions.

I'm not reprimanding him for his convictions. I'm reprimanding him for seeming to create the internet/forum equivilent of a threat. That would prove a disruption here, and I wouldn't tolerate that. Using words such as 'riot' seem ill-conceived. If that wasn't his intent, then I withdraw my previous reprimand.

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Alien - Administrator / Owner
["Everything was true. God was an alien. Oz really is over the
rainbow. ...and Midian is where the monsters live." -Nightbreed]

 

[WaterB]

my response in hanger 18

 

[WaterB]

ok taz.. i wasn't sure if they charged the credit card or not..

edit:
**** you alien for getting omaha steak ads in here..

 

[WaterB]

Originally posted by Ski Bum:
I agree with you, but I think you should have taken that up with Pyroxy privately.

what are you agreeing with?

Originally posted by Ski Bum:

Evenhandedness would suggest that you publicly reprimand all of the mods that participated in the attack on myself since you reprimanded Pyroxy for his convictions.

I didn't attack you ever.. but i would've if alien hadn't locked the post. You and DD both were in the wrong.. none of you should have pursued the path which resulted.

And i never saw Alien repramand Pyroxy..
pyroxy saw my deletion as an attack and i apologize. I did not mean it as such.

 

[Gameboy]

Originally posted by WaterB:
ok taz.. i wasn't sure if they charged the credit card or not..

Yes, they did. One thing I did forget to mention is that buy.com also had a long history for doing this. I was also personally involved in one of the early situations which I thought taught them a lesson. I was wrong, but I bet that class action lawsuit did the job.&lt;G&gt;

Please note: My statements in this message are personal opinions of which may have no basis whatsoever in fact.

 

[AGGrrSSIVE]

Gameboy

One thing I did forget to mention is that buy.com also had a long history for doing this.

So, do you mean to say they do this on purpose to draw in customers or they just haven't gotten their act together? I'm only asking for your opinion, not legal advice.

This situation seems just like when they put the wrong price on something at the store. If I walk in to Hobby Lobby and they have an item in a sale bin with the wrong tag on it, they give me the price marked because it was their mistake. I don't think it's a question of legality, but just being ethical in business. And they certainly wouldn't call me up at home to tell me it was wrong and I still owe them money. Once the transaction is made, it's a done deal.

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Romans 12:11
"Never be lacking in zeal."

 

[Ski Bum]

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quote:
--------------------------------------------------------------------------------
Originally posted by Ski Bum:
I agree with you, but I think you should have taken that up with Pyroxy privately.
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what are you agreeing with?

I replied to Alien privately. If he chooses to make it public, he's free to do so.

quote:
--------------------------------------------------------------------------------
Originally posted by Ski Bum:

Evenhandedness would suggest that you publicly reprimand all of the mods that participated in the attack on myself since you reprimanded Pyroxy for his convictions.
--------------------------------------------------------------------------------

I didn't attack you ever..

You are correct that you didn't attack me. I didn't mean for that to sound like you were included. I apologize for the poor aim of my shotgun spray.

I snipped the rest as I don't wish to comment any further on it.

Ski Bum

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Sacred cow makes the best burger.

 

[WaterB]

I don't think it's practical to expect companies like buy.com or amazon.com to be correct on all their pricings. A lot of this stuff is human error and to expect them to be 100% correct out of thousands of items they offer is insane. say they offer 3000 items.. and 99% of the prices entered are correct.. 3000 x .01 = 30 items marked wrong.. *shrug* i guess they need to work on this...

 

[Gameboy]

So, do you mean to say they do this on purpose to draw in customers or they just haven't gotten their act together? I'm only asking for your opinion, not legal advice.

This situation seems just like when they put the wrong price on something at the store. If I walk in to Hobby Lobby and they have an item in a sale bin with the wrong tag on it, they give me the price marked because it was their mistake. I don't think it's a question of legality, but just being ethical in business. And they certainly wouldn't call me up at home to tell me it was wrong and I still owe them money. Once the transaction is made, it's a done deal.
[/B]

Well, I am not sure if they did this on purpose or not to draw people in, but there were many times where they claimed they had an incorrect price on something. I was involved with one of the earlier pricing errors were they listed a 400 pack of verbatim cds for $150 or somewhere around there. People who placed orders for this item waited over two months to get refunds for this transactions. Some took it even further legally, which I can not get into.

As for your brick and mortar example, I would agree with you. It is good business ethics and policy to give the customer the item even if it is incorrectly priced. Internet companies have not really followed this tradition due to the mass amount of people getting in on the deal which does makes some sense financially. However, I can see them having an error once or twice, but once it happens on a frequent basis, they have to be taught a lesson. Its not right to take people's money, hold it (probably making some interest on it meanwhile), then give it back whenever they feel like it.


Please note: My statements in this message are personal opinions of which may have no basis whatsoever in fact.



<font color="#000000">[Edited by Gameboy on October 21, 2000 (edited 1 time)]</font>

 

[Diesel]

I think many people are misunderstanding the crux of the issue.
It was NOT that Buy.com had an item incorrectly priced.
It was the fact that Buy.com charged people's credit cards before shipping the item, never shipped the item, then made those people wait an inordinate amount of time before they received a credit to their credit cards.

No one's disputing the fact that something was mispriced, and I don't think anything serious would've happened if:
a) Buy.com never charged people's cards and told them it was a mis-price
b) Buy.com charged people's cards, realized the error, and immediately credited everyone's cards.
c) Buy.com made the mistake, credited people's cards, and offered some sort of appeasment, such as store credit or gift certificates.

However, none of those were the case. Buy.com realized their mistake, and still made people wait to get their money back for an item that never did, and would never, ship for the advertised price.

AGGrrSSIVE&gt; As stated by Gameboy, I don't think it was a ploy to get people to come to their store. Companies have mis-priced items all the time. All that's taken to rectify the situation, normally, is an email statig that the item was shown with an incorrect price.
And Buy.com has since fixed their ordering system to insure that credit cards are not charged until the item ships.

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spidergoolash: "heh, a cup of diesel dan - mwahhha"
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