- #1
Thread Owner
We had hail damage to our roof during a nasty storm in 2008. I would say a majority of our town had damage to siding/roofs/windows/trees/etc. In our neighborhood alone I dont know of any house that didnt get ANY damage. Anyway, point is, it was a bad storm.
A contracting company based out of Frankfort came out and did repairs to several homes, thats how we got their name and used them. I suppose you could make the argument that we should have done our research, and looking back, yes, I agree. All the neighbors that used these guys havent had a problem.
To make a long story short, they replaced siding on two sides of the house and the entire roof. We got the run-around about the roof, they ended up doing it in October or November of that year. I'm not a roofing genius, but from what I've heard, you have to lay a roof in the heat so that they will 'seal'. And ever since then, we have had problems that I cant even begin to type out everything.
They have come out a few times each year since and 'patched' the roof. We are having a problem with one specific area, a north-west facing part of roof. As I type this, there is a large area of the roof that does not have any shingles on it. Nails are exposed and a gutter is hanging off. It looks like crap. I'm getting the 'we'll be out there' line over and over. They are supposed to put a tarp over the roof until they can figure out what to do with the roof, and we're still waiting on the tarp. (Which we'll need becuase about two years ago when the shingles fell off we had water IN the house.)
Anyway, I did a BBB search and found out that Lisa madigan filed a suit against them last year, in a situation that sounds scarily similar to ours. They have an "F" rating. Their BBB accrediation was revoked in 2010.
So, back to the original question: Have you ever filed a complaint with the BBB? If so how long did it take for resolution? BBB website says 30 days, is that true?
A contracting company based out of Frankfort came out and did repairs to several homes, thats how we got their name and used them. I suppose you could make the argument that we should have done our research, and looking back, yes, I agree. All the neighbors that used these guys havent had a problem.
To make a long story short, they replaced siding on two sides of the house and the entire roof. We got the run-around about the roof, they ended up doing it in October or November of that year. I'm not a roofing genius, but from what I've heard, you have to lay a roof in the heat so that they will 'seal'. And ever since then, we have had problems that I cant even begin to type out everything.
They have come out a few times each year since and 'patched' the roof. We are having a problem with one specific area, a north-west facing part of roof. As I type this, there is a large area of the roof that does not have any shingles on it. Nails are exposed and a gutter is hanging off. It looks like crap. I'm getting the 'we'll be out there' line over and over. They are supposed to put a tarp over the roof until they can figure out what to do with the roof, and we're still waiting on the tarp. (Which we'll need becuase about two years ago when the shingles fell off we had water IN the house.)
Anyway, I did a BBB search and found out that Lisa madigan filed a suit against them last year, in a situation that sounds scarily similar to ours. They have an "F" rating. Their BBB accrediation was revoked in 2010.
So, back to the original question: Have you ever filed a complaint with the BBB? If so how long did it take for resolution? BBB website says 30 days, is that true?