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...the store in question today is Officemax.
So! I am out of toner for my B&W laser. My store is 2 miles from my house and I drive by it to & from work. I stop there and grab 2 toners, because they are on buy 2 toners get $20 giftcard.
2 registers open, and I wait through a 4-person line. There are 3-4 people behind me in line.
Dude rings my 10 (empty, was recycling) inkjet tubs. Dude rings my toners. Scans my $10/30 coupon. Enters my rewards number so I can use my $62 in rewards. Gives me a total to pay. I say "When are you going to load up the $20 giftcard for buying the toners?" He says, and I quote "****." He then removes the rewards payment (necessitating a manger key). Then he rerings the toners, does the giftcard this time, scans my $10/30, enters my rewards. Oh, the register won't take the rewards. It's because you bought a giftcard. I say, no I didn't buy a giftcard, I bought toner. Officemax gave me the giftcard. He calls manager over. By now other cashiers have opened up to take the more than 10 customers who piled up between the 2 registers that were open.
Manager says, you can't use rewards on an order that you get a giftcard for. I say, no you are wrong, I do this all the time. He says well the register won't take it. I say well, do you think it has anything to do with forgetting the giftcard in the first place and the order/register now being weird because of it. Manager says, you don't have to be a witch about it, the register won't take it. Then, because he has at least some intelligence, he runs away into the office. I say, Cashier Dude, take off the toners, take off the giftcard. Just tender out my 10 inkjet tubs. He does so. He says, do you want this receipt? I say of course!
Why? Because it has a survey on it. Which I was DELIGHTED to fill out!
I ordered the stuff online, got the discount, got the toners, got the giftcard. No issues and I did not even have to speak to a person. However after I submitted my order, I did call the fulfillment center, told them my sad tale, and they gave me free overnight delivery.
Anyway stores like OfficeMax that have low margins pretend they don't understand why they are struggling in their retail stores. THIS IS WHY.
So! I am out of toner for my B&W laser. My store is 2 miles from my house and I drive by it to & from work. I stop there and grab 2 toners, because they are on buy 2 toners get $20 giftcard.
2 registers open, and I wait through a 4-person line. There are 3-4 people behind me in line.
Dude rings my 10 (empty, was recycling) inkjet tubs. Dude rings my toners. Scans my $10/30 coupon. Enters my rewards number so I can use my $62 in rewards. Gives me a total to pay. I say "When are you going to load up the $20 giftcard for buying the toners?" He says, and I quote "****." He then removes the rewards payment (necessitating a manger key). Then he rerings the toners, does the giftcard this time, scans my $10/30, enters my rewards. Oh, the register won't take the rewards. It's because you bought a giftcard. I say, no I didn't buy a giftcard, I bought toner. Officemax gave me the giftcard. He calls manager over. By now other cashiers have opened up to take the more than 10 customers who piled up between the 2 registers that were open.
Manager says, you can't use rewards on an order that you get a giftcard for. I say, no you are wrong, I do this all the time. He says well the register won't take it. I say well, do you think it has anything to do with forgetting the giftcard in the first place and the order/register now being weird because of it. Manager says, you don't have to be a witch about it, the register won't take it. Then, because he has at least some intelligence, he runs away into the office. I say, Cashier Dude, take off the toners, take off the giftcard. Just tender out my 10 inkjet tubs. He does so. He says, do you want this receipt? I say of course!
Why? Because it has a survey on it. Which I was DELIGHTED to fill out!
I ordered the stuff online, got the discount, got the toners, got the giftcard. No issues and I did not even have to speak to a person. However after I submitted my order, I did call the fulfillment center, told them my sad tale, and they gave me free overnight delivery.
Anyway stores like OfficeMax that have low margins pretend they don't understand why they are struggling in their retail stores. THIS IS WHY.
hreally:
