Wiz,
So you how many people here have stated that Bob is a jerk and lacks customer support (that actually use his products) and how many (who do use his products) have said the customer service with Bob is just fine.
Until you have actually had a bad experience with him how can you judge? Kevin, has purchased the product, he received is Key Code, sooner than later but certainly well within the time frame that he was given (before he made the purchase), the only problem is he wanted it right now and that wasn't possible.
I am waiting on a master window switch for one of my vehicles, I would have liked to have had it two weeks ago but I didn't make the purchase until this past friday, now I wish they could have overnighted it to me (which they could have) but I wasn't willing to pay more for the item than I was already paying. Had I planned ahead I would have purchased this item before I took the door apart!
Do you really think just because Kevin got a response that he didn't like that Bob will be a **** to you as well, personally I don't think he is even concerned with Kevin.
Kevin,
I don't know about how you run your business but I worked at a club for years but they kept ****ing me around and firing me and hiring someone cheaper and the rehiring me (Always at $50 more per night) until they reached a level they just felt they couldn't justify. After a couple of years with the low end they started asking me to come back, I told them they couldn't afford me! Last year the owner called me and offered me $500 a night for Wednesday just to DJ the club and told me they would set it up anyway I wanted, I TURNED THEM DOWN, for two reasons
(1) I already have a wednesday night gig that pays $300 a night (and I have to carry all the gear in and set it up each time)
(2) I have no desire to ever work for these people again, ever!
Mainly because the money simply isn't worth my integrity as a business, and they have already dissed me three times, which was twice more than I should have let happen!
So yes if you are a **** some people who are in business to make a living will tell you to put your money in someone elses pocket!