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I finally broke down and spent the $80 (way overpriced I might add) to get the Song List Generator from Latshaw...the folks that give you the great Karma karaoke software program. After I did the thing online, I got the message that it takes up to 24 hrs (really? with the current technology we have? ok) to get the key and be able to register it, etc. and I sent them this note after I payed for everything...
"Hey folks...I understand that it may take up to 24 hrs (!!????) for me to receive an email that verifies that I paid for my song list generator software so I can actually use it...but if there is any way you could expedite this process, it would be greatly appreciated. I need to get my books ready soon and this long weekend would be a great time to do it....thank you! Why does it take so long anyway? Most websites this happens instantaneously...."
So I don't think I was rude in the slightest...I didn't want to come off like I need to get my books together tomorrow or anything like that...I was just trying to let them know that it's a long weekend and I could get alot accomplished with the job at hand and the sooner that I start the better. I showed appreciation IF the approval could be sped up, and I ended it with the statement that yes, with most websites this IS something that happens immediately.
So I get two emails from Latshaw...the first one telling me that they got the payment and everything is hunky dory - somewhat of an automated message - and the second one was a response to my email....it goes a little something like this....
"Your order was just processed. We processs [sic] our orders by hand which is why it can take up to 24 hours. You might consider the concept of "planning ahead of time" in future transactions with us."
Perhaps I'm just a bit too sensitive tonight but my email didn't deserve a response like this and I hope it's not the level of professionalism that I will get if I ever need customer support in the future. Will it keep me from purchasing products in the future? Naw...the karaoke software program looks top notch but it just leaves a bad taste in my mouth...
Whatever.....
"Hey folks...I understand that it may take up to 24 hrs (!!????) for me to receive an email that verifies that I paid for my song list generator software so I can actually use it...but if there is any way you could expedite this process, it would be greatly appreciated. I need to get my books ready soon and this long weekend would be a great time to do it....thank you! Why does it take so long anyway? Most websites this happens instantaneously...."
So I don't think I was rude in the slightest...I didn't want to come off like I need to get my books together tomorrow or anything like that...I was just trying to let them know that it's a long weekend and I could get alot accomplished with the job at hand and the sooner that I start the better. I showed appreciation IF the approval could be sped up, and I ended it with the statement that yes, with most websites this IS something that happens immediately.
So I get two emails from Latshaw...the first one telling me that they got the payment and everything is hunky dory - somewhat of an automated message - and the second one was a response to my email....it goes a little something like this....
"Your order was just processed. We processs [sic] our orders by hand which is why it can take up to 24 hours. You might consider the concept of "planning ahead of time" in future transactions with us."
Perhaps I'm just a bit too sensitive tonight but my email didn't deserve a response like this and I hope it's not the level of professionalism that I will get if I ever need customer support in the future. Will it keep me from purchasing products in the future? Naw...the karaoke software program looks top notch but it just leaves a bad taste in my mouth...
Whatever.....