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The problem is (IMO) that the server (waitress went out with stewardess :lol is the front line person, which puts them in the line of fire for everything. Cases in point:
Your steak took 45 minutes to arrive. On the surface you think she's a crappy server. The truth could very well be that A. The ticket printer was out of paper and no one behind the line realized it until servers started asking why their food wasn't up. B. There was a run on the steaks and yours had to be defrosted in the microwave C. The chef was drunk behind the line and the boss through him off and is now attempting to cook himself. All of these are true stories from my days on the battlefield, but most restaurants don't let the servers tell you what actually is going on.
Your drink took 15 minutes and the place is practically empty. A. The bartender working the server station's boyfriend dumped her and she's been sobbing in the bathroom for an hour B. Her boyfriend is sitting at the bar and she's been leaned over the bar flirting while the tickets are stacking up C. They were out of your J&B in the stock room so the manager has been running around to all the banquet room bars looking for a back up. Again, true stories but the server takes the fall for it because policy says you can't tell the customer anything "bad" that's going on in the back of the house.
Is any of that the servers fault? Nope, but she's the one whose pay will suffer for it not the other people in those scenarios.
Your steak took 45 minutes to arrive. On the surface you think she's a crappy server. The truth could very well be that A. The ticket printer was out of paper and no one behind the line realized it until servers started asking why their food wasn't up. B. There was a run on the steaks and yours had to be defrosted in the microwave C. The chef was drunk behind the line and the boss through him off and is now attempting to cook himself. All of these are true stories from my days on the battlefield, but most restaurants don't let the servers tell you what actually is going on.
Your drink took 15 minutes and the place is practically empty. A. The bartender working the server station's boyfriend dumped her and she's been sobbing in the bathroom for an hour B. Her boyfriend is sitting at the bar and she's been leaned over the bar flirting while the tickets are stacking up C. They were out of your J&B in the stock room so the manager has been running around to all the banquet room bars looking for a back up. Again, true stories but the server takes the fall for it because policy says you can't tell the customer anything "bad" that's going on in the back of the house.
Is any of that the servers fault? Nope, but she's the one whose pay will suffer for it not the other people in those scenarios.